From "Every Shift is Different" to Consistent Execution

Description

If your results change depending on who’s working, you don’t have a food problem or a people problem—you have a systems problem. Inconsistent execution drains margins, frustrates teams, and creates a guest experience you can’t control or scale. This session is built for owners and operators who are tired of playing cleanup crew and want predictable results, shift after shift. 

We’ll dig into where inconsistency actually shows up in restaurant operations, why it quietly costs more than most leaders realize, and how the absence of clear systems forces owners to step in far too often. You’ll learn how to standardize the fundamentals—without turning into a micromanager—by putting structure around the work instead of relying on memory, experience, or “the way we’ve always done it.” 

This conversation stays grounded in the realities of restaurant operations and zeroes in on what creates consistency where it matters most. You’ll leave with clarity, direction, and systems you can start building immediately. 

What You Will Learn: 

• Find your highest-cost inconsistency zones 
• Turn tribal knowledge into systems 
• Leave with your first core systems to standardize

About the Presenters:

Chip Romp

Senior Director, Workforce Development

Chip Romp is a seasoned hospitality leader with over 30 years of experience in training, operations, and workforce development. Currently overseeing content and production at RestaurantOwner.com, he has played a key role in shaping the industry through his work with the National Restaurant Association, where he helped develop the Hospitality Competency Model and five registered apprenticeship pathways. A certified ServSafe instructor and master trainer for both the NRA and CHART, Chip has trained professionals across the U.S. Military, State Workforce Departments, and has overseen the training operations for major restaurant brands, including Ovation Brand and Fazoli’s.

Kelli Laube

Product and Training Specialist, RestaurantOwner.com

Kelli brings a strong blend of product expertise and real-world experience to her role supporting operators and partners. She specializes in translating product capabilities into clear, practical training that drives adoption and results. With an understanding of day-to-day restaurant operations, Kelli creates accessible learning experiences that build confidence and improve performance. Known for simplifying complex concepts, she helps teams maximize the value of the tools available to them, supporting more efficient operations, better user experiences, and sustained growth.