MINNEAPOLIS, MN – Hospitality Minnesota is thrilled to announce the launch of a new online customer service training program, developed by the University of Minnesota’s Tourism Center. This innovative program is designed to equip frontline workers with the essential skills needed to provide exceptional customer service. If interested in participating. complete the required pre-enrollment form here.

A collaborative effort: This valuable resource was made possible through a state appropriation secured by Hospitality Minnesota, in partnership with Explore Minnesota and the Minnesota Department of Employment and Economic Development.

Why this matters: In today’s competitive hospitality industry, outstanding customer service is more important than ever. This free online training program offers a convenient and accessible way for Minnesota hospitality businesses to enhance their staff’s skills and knowledge.

Key Benefits of the Online Training Program:

• Free of charge: The program is entirely free for Minnesota residents.
• Mobile-friendly: Access the training from anywhere, at any time, on any device.
• Skill-based training: Focuses on essential customer service skills, including communication, problem-solving, and conflict resolution.
• Expert instruction: Led by experienced industry professionals from the University of Minnesota.

How to get started: All those interested must complete this in-take form to get started. For help enrolling in the program or for more information, please contact Dr. Xinyi Qian, the course instructor.

By investing in your staff’s training, you’re investing in the future of your business. Take advantage of this valuable opportunity to elevate your customer service and drive business success.

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About Hospitality Minnesota Hospitality Minnesota is a statewide association dedicated to supporting and promoting the hospitality industry in Minnesota. We provide our members with a wide range of resources and services, including advocacy, education, and networking opportunities.